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COVID-19 Response

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Bates Nursery Nashville

 

 

Bates Nursery and Garden Center has been deemed an essential business as a part of Mayor Cooper’s “Safer at Home” directive, and will remain open during this time.

 

Our hours are as follows:

Mondays-Saturdays 9AM-4PM

Sundays: 12-4PM

 

Curbside pickup at our Whites Creek location and delivery to the greater Nashville is available.

 

Below are some measures that we are taking to flatten the curve. Through these measures we aim to make visiting Bates Nursery safe for customers and staff members alike.

 

Online and Phone Shopping Experience

We are staffing the phones during regular business hours, and batesnursery.com remains a valuable resource for online shoppers. The majority of our inventory is available online, and is current up to the minute.

 

-Online shopping: We are constantly working to expand the inventory showing on our website. You can now purchase vegetable and herbs online here. Online inventory is current up to the minute.

 

-Curbside pickup: We are now offering curbside pickup for all online and phone orders. You don’t even have to get out of your car! Order your plants and have them delivered directly to your car at our Whites Creek Pike location. We are creating a designated curbside pickup zone where guests can park to receive their orders. New procedures have gone into place to streamline curbside pickup and reduce wait times.

 

-Delivery: We deliver to the greater Nashville area, get plants, soils, and landscape supplies delivered directly to your door.

 

In-Store:

For the time being, we are remaining open for walk-in business to our open-air facility. While our outdoor plant nursery presents a relatively low risk for infection, we are taking abundant precautions to ensure the safety and health of our guests and our staff.

 

-No more than 2 shoppers per vehicle.

 

-All shoppers must use a cart.

 

-Each shopper must be checked out separately.

 

-Shoppers will be required to wait in the 6' marked checkout lanes until directed to approach the register.

 

-No children and no pets will be allowed on the lot.

 

-We have placed markers and signs around the facility to ensure a safe shopping experience.

 

-Signs are placed throughout the facility reminding guests to stay at least 6 feet apart.

 

-Floor markers in the checkout area are a visual reminder to guests to maintain 6 feet between guests in line for checkout.

 

-Hand sanitizer is readily available at all checkout stations and throughout the facility.

 

-The bathrooms have hand soap and hot water for hand washing.

 

-Cart handles are being wiped down regularly.

 

-Door handles and other items that come into regular contact with staff and guests are being sanitized regularly.

 

-Staff is regularly sanitizing counters, pens, and any other items that come in direct contact with guests in the checkout area.

 

-We will open more registers to reduce congestion and to maintain healthy distances in the checkout area.

 

-We have decluttered the checkout area to reduce congestion and minimize physical interaction.

 

-Landscape design consultations have been suspended until further notice. 

 

-We are holding daily staff meetings to stay abreast of the situation.

 

-Staff is required to wash hands regularly.

 

-Staff members are required to go home and are encouraged to be tested if they are feeling unwell.

 

-If a staff member has a family member that is sick, they are encouraged to stay home.

 

-Staff are encouraged to maintain appropriate distance from guests.

 

-All staff are regularly sanitizing spaces and items that come into regular contact with people.

 

-Staff are encouraged to maintain a safe distance from each other, congregation within office areas and other indoor areas is discouraged.

 

-Collaboration with members of staff to pinpoint problem areas and create new policies and procedures is encouraged.

 

 

We are monitoring this situation closely, and adapting as new regulations and recommendations are made. We truly appreciate your support in this uncertain time.

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